Smart Talk™, Telerx's Speech-Enabled IVR Product is Unlike IVRs of the Past; it Sounds Like the Real Thing

Callers can obtain recipes, answer shelf life and storage questions, take surveys, obtain where-to-buy information, and more. With a user-friendly interface utilizing automatic Speech Recognition and Text-to-Speech, your customers may forget they are communicating with an automated system.

Use it how and when you need it. Smart Talk can help you manage routine requests 24/7 or can be activated only when you need it ... such as after-hours or during peak period coverage. It's your choice. You may also incorporate additional features like tailored responses based on caller location, demographics, or value status; or you can collect and integrate data into your CRM system through speech-to-text conversion. Any way you deploy it, Smart Talk improves service, increases call completion, frees agents for more complex calls, and reduces costs.

To learn more about Smart Talk, contact us at solutions@telerx.com, or call 1.800.2Telerx.