Finding Insights in a Sea of Data

Telerx's advanced analytics helps our clients gain timely insight into their business. For example, in anticipation of strong consumer response to a controversial print and TV campaign, Telerx worked with a global brand to analyze reaction to this campaign. We configured our advanced speech analytics solution to automatically identify phone calls associated with this campaign. Our system indexed these calls by actual customer commentary to provide timely intra-campaign insight and related the voice of the customer comments to the future purchasing sentiment.

• Through statistically validated methodology, Telerx's multi-channel analytics solution provides actionable insights based on the direct voice of the customer; linked to specific client objectives
• Integrated analytics across phone, email, chat, web self-service, CRM, SMS, and social media
• Post-contact processing provides business intelligence, eDiscovery, and compliance adherence
• Conceptual analysis is based on meaning (not just key words). Meaning-based computing understands contextual relationships in unstructured data
• Sentiment analysis can identify behaviors that lead to heightened emotion or indicate customer intent
• Capable of clustering and indexing topics and threads across channels
• Auto-categorization of concepts, hot and breaking topics for instant response
• Provides a broad overview or detailed analysis of specific issues
• Real-time pulse on customer trends
• Enables trending analysis, market analysis, competitive analysis and predictive analysis
• Valuable issue alerts can have dramatic financial impact
• Gain insight into customer behavior, customer attitudes, and promotional impact on loyalty and retention

Contact us at solutions@telerx.com, or call 1-800-2TELERX to learn more about how our advanced analytics can lead you to deeper insights about your business.