Providing Important Information to Diabetics

When the manufacturer of a revolutionary insulin delivery device called on Telerx to answer inbound calls from diabetic patients and caregivers, the program was expected to be somewhat limited in scope. Initially, a small team of customer service representatives was to provide step-by-step instructions on product usage and care as well as information about proper insulin storage. Within a very short time-frame, the Telerx team demonstrated its ability to do so much more.

To read the full story, download the PDF by clicking the link below.