Providing Important Information to Diabetics
When the manufacturer of a revolutionary insulin delivery device called on Telerx to answer inbound calls from diabetic patients and caregivers, the program was expected to be somewhat limited in scope. Initially, a small team of customer service representatives was to provide step-by-step instructions on product usage and care as well as information about proper insulin storage. Within a very short time-frame, the Telerx team demonstrated its ability to do so much more.
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