Call Escalation Program

For more than a decade, one of the nation’s most well-known food & beverage companies has partnered with Telerx to optimize customer care and protect brand loyalty.

Witnessing Telerx’s ability to increase customer satisfaction levels over the course of their partnership, this Fortune 100 company recently entrusted Telerx to assume responsibility for
escalated calls -- extremely sensitive and often critical consumer interactions that can involve
anything from basic product quality complaints to claims of personal injury from product interaction.

These calls, which require immediate attention, had previously been handled internally at this
corporation throughout its history.

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